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Spa Etiquette

All services will be conducted in a professional and ethical manner and environment at all times. Our services are strictly therapeutic in nature for the relaxation, healing, and wellbeing of the body. Undergarments are required at all times. Robes and slippers are available if you need them during your visit. Any illicit or sexually suggestive remarks or advances made to the therapist at any point will result in immediate termination of the session and removal from the premises. In this case you will be held liable for payment in full.


Appointments & Arrival


Appointments are recommended for spa services and can be made online, by phone and email, and we will do our best to accommodate walk-ins. To secure your appointment, a credit card number is required at the time of booking. Please arrive 15 minutes prior to your appointment, this will allow ample time to fill out a client profile necessary to tailor our treatments to your personal needs, and to relax and, enjoy a complimentary cup of tea or fruit infused water to calm your soul. No massage will extend 30 minutes past our posted closing time.


Late Arrival


All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience and determine the length of your service. Please be aware that late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service. The service will end as scheduled, so that we may serve our next guest on time. If you are late and do not want your service to be shorten, and will rather cancel the appointment, it will be deemed a late cancellation and may be charged 50% of service fee.


Cancellation Policy


Scheduled treatments, classes and/or workshops are reserved especially for you and please note that once an appointment is booked or class/workshop space is reserved--unless we hear otherwise--we'll expect you to be here. We require 48-hour advance notice in order to cancel any service or reservation with no charge. If your appointment or reservation is not cancelled within this notification period, your appointment or reservation is considered confirmed. Any changes or cancellations made after the 48-hour window are subject to a charge for each service or reservation. Because of this policy, a valid credit card number is required at time of booking or reservation. This policy also applies to gift card, gift certificate and voucher holders. “No Show” appointments or classes/workshops will be charged the full fee of the service to the card which was used to hold the reservation. Late cancellation and same day cancellation will be charged 50% of the full service or class/workshop fee to the card which was used to hold the reservation. Same day rescheduled appointments may be subjected to a 50% fee of the full service or class/workshop cost.


Health Conditions


Please advise us at time of booking of any health conditions, allergies, injuries or special needs which may affect your services.


Pregnancy


We have specially designed treatments for expectant mothers. Please informs at the time of booking if you are or believe to be pregnant since will considerably limit the type of service you may receive. Massage therapies are not recommended if you are in your first trimester of pregnancy, and due to the risks involved we are unable to perform these services.


Cleanliness


Keeping our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.


Noise


Our spa environment is one of tranquility and relaxation. Please respect all guests' right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. In consideration of all our guests, we ask that cell phones and electronic devices be turned off during your visit. Cell phone use is prohibited in any area of the spa for exception of in the lobby area, quietly.


Loss or Damage


We regret that we cannot be responsible for any loss or damage of personal items.


Payment


All major credit cards are accepted. We do not accept any personal or traveler’s checks. Sales tax will be charged where applicable. Any gift cards, vouchers, or certificates must be mentioned at time of booking and services must be booked before the expiration date printed on them. Expired vouchers will be honored for the purchased amount towards any service. All clients holding a discounted voucher are also held to the policies stated in this section.


Gratuity


Our listed rates do not include gratuity, tipping is left to the discretion of our guests. For your convenience, envelopes are provided at the front desk A gratuity of 18-20% of each service price is appropriate and appreciated.


Pricing & Refunds


Pricing is subject to change without notice. All series, gift certificates, and gift cards are non-refundable and non-transferable, and can only be replaced with a proof of purchase. Extensions are not granted for vacation, travel, work or other personal events except for medical reasons. To be considered for an extension, please submit a letter accompanied by a doctor's note to the Director of Operations. Requests must be submitted before the expiration of your series. Unfortunately, and without exception, we cannot accept any returns on any skincare products unless they are unused and undamaged. Should you need to return a purchase, you must do so within 14 days and you will receive an in-store credit towards your next purchase or service. All offers, discounts, special pricing and any other offers cannot be combined.


Age Requirements


The minimum age to experience our services is 18 years of age at the time of service. Any child who is under the minimum age requirement can receive any service if their parent or guardian is present in the room at the time of service.